![]() The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. Policy covers specifically: Apparel & AccessoriesĮlement warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. If you need assistance on an existing warranty claim please email How do I check the status of my Warranty Claim? Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests as promptly as possible. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Warranty claims will be addressed in the order they are received. Warranty claim shipments sent in without prior approval will be returned to the sender.Īt this time, there are delays in processing warranty requests. Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. ![]() Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.Boardriders is not responsible for any suits lost in transit by the carrier.Boardriders handles all return shipping costs. All inbound shipping charges are the responsibility of the consumer.Brief description of the issue that you are encountering with the product.To check the status of your return, click here. You will be notified via email throughout your package journey and once your refund has been processed. ![]() Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.Īdditional processing time may occur depending on your financial institution before the funds appear on your account. Click Here to select the item(s) to be returned and print your return label.If you purchased as a guest, you can still sign upfor a MyElement account and receive free return shipping labels. This amount will be deducted from your refund. Please see the return policy here.įor all other guests, return shipping labels are $6.95. No compensation will be provided for incorrect items sent to Element.įor all MyElement members, return shipping labels are FREE. Element is not responsible for non-Element items shipped back to us in error. Please ensure you return the correct item(s) when making a return. Once approved, allow 2-4 business days for funds to appear in your account. Returns will be processed within 7-10 business days of arrival at our warehouse. You will be notified via email throughout your package journey and once your refund has been approved. We suggest obtaining proof of return and retaining it until your refund has been processed. Customers are responsible for any return costs. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.Shipping charges incurred during checkout are not refundable.Items listed as FINAL SALE cannot be returned for a refund.Merchandise must be in original condition, unworn, unwashed, and with all tags intact.Merchandise must be returned within 30 days from the date of purchase.Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |